Although we're sure that you will be delighted with your purchase, we appreciate that sometimes it's necessary to return an item. We aim to make this as easy as possible for you as part of our 100% Satisfaction Guarantee. Please note these terms do not affect your statutory rights.
Commissioned Paintings can not be returned.The print needs to be in an 'as new' condition and complete with all original packaging. All you pay for is the return postage of the goods. If you wish to proceed with a return, please contact us by email at firstname.lastname@example.org and we will advise you on the next steps.
Damaged In Transit
Although our paintings and prints are carefully packaged for shipping, occasionally accidents happen.
If your parcel arrives with obvious damage to the packaging please DO NOT accept receipt of the parcel. Instead, ask the courier to return it and let us know immediately at email@example.com
If your parcel is left unattended with damage to the packaging, please advise us within 24 hours. Please include photos of the damage to the box and the print as attachments to your email, so we can organise a replacement immediately.
For any other questions or concerns please don't hesitate to contact us
Faulty or Damaged Goods
If you receive a painting or print from us which is faulty or damaged, we will replace it without charge and without quibbling.
Please contact us within 7 days of receipt of your print at firstname.lastname@example.org and our team will be happy to assist.