FREE SHIPPING

Shipping Policy

1. How much does delivery cost?

As part of our low price commitment, shipping is completely free for all orders in Australia, USA, and Canada.

And we don't penalise if you live in a regional area - you get free shipping just like our metro-loving friends.

For shipping to other parts of the world, we charge a small flat-rate fee of just $14.95. Regardless of the size of your order and regardless of the material selected. No catches and no hidden costs.

 

2. Where do you ship?

We ship (nearly) anywhere in the world. Once you reach checkout you'll be able to see if we ship to your country, or feel free to contact us and we'll let you know.

 

3. Do you ship to PO Boxes?

Unfortunately, we can't ship to PO boxes. Delivery must be to a physical address. We're more than happy to deliver to your company or work address too.

 

4. Who will deliver my parcel?

For Australian orders that  we use Australia Post for delivery. In this case, it may be possible to request that your parcel be picked up from the local Post Office.

For International orders, we organise courier delivery to your door. Please ensure you include delivery instructions for your parcel in the event that you are not home, as our couriers won't leave parcels unattended unless you have provided approval to do so.

 

5. How long does delivery take?

From the moment you place your order, it usually takes about 10-15  business days for delivery, depending on exactly where you live. 

 

6. What if my print is damaged in transit?

Although our paintings are carefully packaged for shipping, we can also fully insure them during the shipping process please state at the time of order if you wish to insure your package, their will be an extra cost.

If your parcel arrives with obvious damage to the packaging please DO NOT accept receipt of the parcel. Instead, ask the courier to return it and let us know immediately at mercerchris73@yahoo.com

If your parcel is left unattended with damage to the packaging, please advise us within 24 hours. Please include photos of the damage to the box and the print as attachments to your emal.

For any other questions or concerns please don't hesitate to contact us